Revision Policy

All of our revisions are entirely based on the liking and disliking of the Consumer. We understand that changes are essential, and to elevate your project, we offer unlimited revisions. These revisions are solely based upon the same concept and brief, where the turnaround time is approximately 72-96 hours for logos and about 5-10 business days for websites. We offer revisions without additional charges until it exceeds a certain thereshold it primarily depends upon the type of package you have selected upon signup.

Refund Policy / Money Back Guarantee

Any amount paid for a project are not eligible for a refund after the initial mockup is approved from the Client.

All refund requests will be fulfilled as per the following arrangement:
  • You are requested to make a refund request prior to your approval of the website design or logo. After the approval of the website design or logo mockup the recommendation for a refund becomes void and it will not be entertained until we find a significant influence or change in the case. Please note you'll be applicable to pay a 25% service & processing fee with all refund requests.
  • If the refund request is made before the delivery of initial design concepts, then you would be eligible for a Full Refund.
  • If the request for a refund is made within 48 hours of the initial design delivery, you will be eligible for a 66% refund.
  • If the refund request is made between 48- 72 hours of the initial design delivery, you would be eligible 33% refund.
  • No refund request will be entertained after 72 hours of your initial design delivery.
  • No refund request will be entertained if you have not taken action on your order for 15 days after placing your order, if you want to reactivate your design order, you will be charged a fee depending on your project.
  • No refund requests will be entertained after the delivery of the final files.
  • No refund will be considered for website packages once website development has been completed or once the website has been deployed.
  • We do not issue out refunds, if you change your mind about a purchase.
  • No refund requests will be entertained for Content Writing Services after approval.

All design jobs require customer feedback before finalizing the design. Therefore it is only fair that the customer gets involved and provides feedback to get the desired results. A 100% unique design guarantee entitles you to a re-draw if our designed logo or designed website mockup is to be found to be considerably similar to another logo or website mockup design that may already exist. Any resemblance to an existing structure will be merely a coincidence, and Tech Crafterz will not accept any responsibility or claim of any compensation in such a case.

  • If approved, all purchases above $15,000.00 will be refunded in equal monthly installments of $5000.00.
  • There are no refunds on any Search Engine Optimization Packages or Social Media Marketing Packages once the work is initiated.
  • The finance department will approve the amount to be refunded after reviewing the whole case within 7-10 business days.
  • "If the client remains unresponsive or fails to actively participate in the project for more than 30 days, we reserve the right to consider the project suspended. This would require us to initiate the necessary steps to stop the project and may result in additional reactivation fees."
  • No refund request will be entertained for Hosting, SSL, TLS, SEO, Content Writing, and ADA Compliance

How to claim your refund

To ensure your refund request is approved, please meet the following requirements.

You can connect with us via the following methods:
  • Toll-free: (734) 415-6924
  • Email: info@techcrafterz.com
  • Live Chat
  • Use of Collected Data: We will try to resolve your concern under our revision policy immediately or email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Tech Crafterz, and you would not be able to display any version of the design sent by the Company.

Quality Assurance Policy

We only produce high-quality content, and our prime focus is on the brief form from the client(s) end. Our designers don't deviate from your specifications in the order form to provide you with the desired satisfaction. The designs are created after thorough research, ensuring the design quality and uniqueness.

100% Satisfaction Guarantee

We alter the ordered design and revise it until you are 100% satisfied with the results. (Depending upon your selected package). Our packages are carefully crafted to showcase excellence; complete satisfaction is our guarantee.

Domain and Hosting

Domain will be free with website packages, where applicable. All the email accounts provided with website packages can be configured on third-party email software such as Outlook. Each email account will have 10MB of space. We will not provide email accounts if you are not hosting your website with us. There is no refund for the hosting, domain, or email server package.

Delivery Policy

All design order files are delivered on the email specified on the "Order Confirmation" date. An email is also sent to inform the Client about their design order delivery to their specific email. All policies about revision & refund are subject to the date and time of the design order delivered to the Client's email.

We deliver all our customized design orders via email within 7 to 10 days of receiving your order. We offer an IMMEDIATE DELIVERY service through which you can have your first logo samples within 72 hours by paying extra! For further assistance, contact us at the 24-Hour Customer Support Center.

Record Maintenance

Our records are permanently stabilized in an archived drive, and we ensure that you are enjoying the design services without having to run back and forth regarding maintenance. We will record your finalized design once we provide you with the final files. If you require the final files again in the future, we can send them to you at your request.

Customer Support

We offer Customer Support to address your queries and questions during Operational Hours. You can also contact us any time, and we guarantee to respond at your earliest convenience. Our thorough research and support aim to help you enhance and incorporate the best services.

Communication Policy

You agree that Tech Crafterz is not liable for any correspondence from an email address other than the one followed by our domain, i.e., "https://www.techcrafterz.com" and/or any toll-free number that is not mentioned on our website. Tech Crafterz should not be held responsible for any damage(s) caused by such correspondence.

Our prime communication form is through call and email. Our team highly appreciates prime response time, and we are committed to delivering just according to the deadlines. We only take responsibility for any communication through email address (es) under our domain name or toll-free number.

Information Accessibility

You may be asked to provide specific registration details or other information to provide quality services. By accepting these terms & conditions, you, as a result of this, acknowledge that all the information provided by you will be correct, current, and complete. In some scenarios, if we find that the information you have provided is not accurate, current, or complete, then, in that case, Tech Crafterz has the right to refuse you access to any services or any of its resources and terminate or suspend your account at any time.

We operate under a compliant company. Therefore, it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server, or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this knowledge so that you know all the processes.

High-Quality Unique Design Guarantee

Your brand identity reflects your logo. We guarantee that all of our customers' logos are made from scratch. This way, you will have a tailor-made logo for your requirements. We guarantee that your logo will be unique according to your brand identity. Our best aim is to primarily develop and design an entirely new idea in the market that speaks about your brand image.


The Company will assist the Client with integrating 3rd party plugins and APIs. Still, any third-party integration required to help with the website's functionality will be STRICTLY standard. The Company will not have anything to do with any third-party dealings during the development of this project. All additional work will require a separate fee agreement.

With the possibility and allowance of any sale, you agree with all of these terms and conditions. Our aim is to make the project as smooth as possible for you. Our representatives will always ensure the quality of your project to achieve the best outcome.

24/7 Customer Support

100% Ownership Rights

Money Back Guarantee

Timely Deliveries